Log In Issues

• Ensure that the ID and Password have been entered correctly
  Note that some characters are very similar, zero and the letter 'O' or one and the letter 'l'
• Ensure that the browser you are using is up to date
  Download the latest browser updates from your software vendor
• Reboot your computer
  Starting from a clean boot will help or alleviate certain issues with connections
• Start your browser in safe mode
  In safe mode, all add ons, utilities, additional tool bars and extras are disabled
• Try another browser
  Browsers are usually freely available from a number of sources, Microsoft, Apple, Firefox, Google, Opera etc
• Run a full antivirus scan from a reputed manufacturer such as Microsoft, Norton, McAfee, Panda, AVG etc
• Try another machine
  Installed software can stop services from running on a particular machine
  Local Firewalls and Antivirus software can all block site access

If you still have issues after following these tips, please contact your plan administrator.